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Workshop // Journey Mapping for Public Engagement

  • Impact Bazaar, 5th Floor 394 Broadway New York, NY, 10013 United States (map)

Price: $17-$20 (free for first 5 Impact Hub NYC members)
Register here:

Join Impact Bazaar & TYTHEdesign’s Kristina Drury on Tuesday, November 10th from 10AM to 12PM to learn Journey Mapping for Public Engagement.

A well-designed experience can make a world the difference: just think about how you feel traveling through Penn Station versus Grand Central. If you've ever walked away from a service experience feeling it like was designed in a bubble and weren't sure how to approach change, this class is for you. Get to know your community and improve your services and programs with the creative journey mapping tool. In this workshop, gain deeper understanding of your community or clients' context and identify opportunities for service or program growth. TYTHEdesign will teach journey mapping, a widely applicable design thinking tool for service delivery, program planning, customer experience, and curriculum development.

Design thinking is a multidisciplinary, people-centered process that encourages empathy with your clients or community, experimentation with solutions, and design outcomes that match human needs. After years of integrating the design thinking methodology into our daily work, TYTHEdesign has developed Community Capacity Lab, a tailored class series focused on translating design theories across fields and sectors into real world, real work experience. We draw on case studies and interactive activities to share feasible and adaptable ways to bring innovation, creative thinking, and greater impact to your everyday work.

This class is geared to strengthen services and community engagement within city agencies, non-profits, and serviced-based companies.


  • An introduction to the design thinking problem-solving approach
  • A new tool for service delivery and program design
  • Improve your creative thinking skills
  • Tips for public engagement  

Price: $17-$20 (free for first 5 Impact Hub NYC members)
Register here:

Earlier Event: November 10
Yoga // Ariela Anelli
Later Event: November 10
Workshop // Best for NYC